Terms of Service

Effective Date: January 03, 2026

Introduction

These Terms of Service (“Terms”) govern your use of this website and any non-emergency services provided by Rooted in Serenity Behavioral Health LLC (“Rooted in Serenity,” “we,” “our,” or “us”). By accessing this website or receiving services, you agree to these Terms. If you do not agree, please do not use this website or services.

Who We Serve

Services are provided to adults (18+) located in Connecticut at the time of service.
We provide psychiatric medication management and related care within our clinical scope and licensure.

Website Information Disclaimer

The information on this website is provided for general informational purposes only and is not medical advice. Website content does not create a patient-provider relationship. Do not delay or avoid care based on information on this website. If you believe you may be experiencing a medical or mental health emergency, call 911 or go to the nearest emergency room.

Telehealth Services

Our services are provided primarily through secure telehealth technology. By participating in telehealth, you consent to communicate electronically for evaluation, treatment planning, and psychiatric medication management.

Telehealth has benefits and limitations, including technology disruptions and limits to physical examination. If clinically appropriate, we may recommend an in-person visit or referral to another level of care.

Patient Responsibilities

Provide accurate and complete health information, including medical history and current medications.
Notify us of changes in symptoms, medications, allergies, or health status.
Maintain the confidentiality of your patient portal and telehealth login credentials.
Use services appropriately and respectfully. Disruptive, abusive, or unsafe behavior may result in termination of services.
Attend scheduled appointments or provide reasonable notice to cancel or reschedule.

Non-Emergency Care Only

Rooted in Serenity provides non-emergency outpatient services. Our practice is not an emergency service and does not provide 24/7 crisis coverage. If you are in crisis or feel at risk of harm, call 911, 988, or 211 (CT resources) immediately.

Appointments, Cancellations, and Fees

Fees for missed appointments, late cancellations, or unpaid balances may apply. Applicable fees and policies are provided during onboarding and/or posted on our website or patient portal. By scheduling care, you agree to follow these policies.

Payment and Insurance

If we accept your insurance plan, you are responsible for copays, deductibles, coinsurance, and balances not covered by insurance.
If you are self-pay, payment is due at the time of service unless otherwise arranged in writing.
Nonpayment may result in suspension or termination of services, as permitted by law.

Third-Party Platforms and Links

We may use third-party platforms (such as patient portals, telehealth technology, forms, or payment processors) to provide services. Your use of those platforms may be subject to their own terms and privacy practices. This website may also include links to external websites for convenience; we do not control and are not responsible for the content or practices of third-party sites.

Intellectual Property

Unless otherwise stated, all content on this website (including text, images, graphics, branding, and downloadable materials) is the property of Rooted in Serenity Behavioral Health LLC and may not be copied, reproduced, or distributed without written permission.

Limitation of Liability

To the fullest extent permitted by law, Rooted in Serenity Behavioral Health LLC is not liable for any indirect, incidental, consequential, special, or punitive damages arising out of or related to your use of this website or services. We do not guarantee uninterrupted or error-free website access.

Termination of Services

We may suspend or terminate services when clinically appropriate and/or as permitted by law, including for nonpayment, repeated missed appointments, failure to follow agreed-upon treatment plans, or conduct that compromises safety. You may also end services at any time by providing notice.

Changes to These Terms

We may update these Terms from time to time. The most current version will be posted on our website with the updated effective date. Continued use of the website or services after changes indicates acceptance of the revised Terms.

Governing Law

These Terms are governed by the laws of the State of Connecticut, without regard to conflict-of-law principles.

Contact

If you have questions about these Terms, please contact us:

Rooted in Serenity Behavioral Health LLC
Email: tsalazar@rootedinserenity.org
Phone: (203) 208-9474